Frequently Asked Questions
Everything you need to know about your next adventure with Salsa Cycles.
How can I track my bike or frame shipment?
Once your order is processed, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery's progress in real-time.
What is your return policy for components and accessories?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that complete bicycles may be subject to a restocking fee and must be returned via an authorized dealer.
Do Salsa Cycles frames come with a warranty?
Yes, all Salsa framesets are covered by a limited warranty against manufacturing defects. The duration varies by frame material, ranging from 2 to 5 years for the original owner.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Do you offer international shipping for your products?
Currently, we ship directly to customers within the United States and Canada. For international orders, please use our 'Dealer Locator' to find an authorized Salsa retailer in your country.
How do I find the correct frame size for my height?
Each product page features a detailed geometry chart and size guide. We recommend measuring your inseam and comparing it to our standover height recommendations for the best fit.